COVID-19 Response — Due to the evolving COVID-19 outbreak, particularly in Washington state, please be aware that our staffing and operations may be impacted for the next several weeks. We value your business and will respond to inquiries and issues as best we can and we appreciate your patience while we work through this ever changing situation. Updates


How do you determine shipping costs? Is it a percentage?+

Shipping costs are not based by percentage but more the item or shall we say vendor. Fitpacks, Daisytops and Sterifilts may be subject to residential fee for shipping charge. Additional shipping charges on cookers, safer smoking products, wall mounts and kiosks may be applicable to orders shipping to Hawaii and Alaska. Orders shipping to Alaska and Puerto Rico will be subject to an additional flat freight fee, email for details.

Do you take unused insulin syringes?+

We take any used syringes, no questions asked. However, as stated earlier, we are not a commercial syringe disposal service. If you are a business, e.g., pharmacy, medical practice, veterinary clinic, etc. that regularly generates sharps, you should contact a commercial biohazardous waste and/or sharps service to pick-up and dispose of your waste.


We provide a variety of support services, such as fiscal sponsorship, technical assistance, and when resources allow, program support packages to new and/or struggling SEPs. Unfortunately, we currently do not have the resources to provide financial support to SEPs.

Do you provide syringe disposal?+

We take/pick-up used syringes to ensure that they are disposed of properly. We are not a commercial syringe disposal service. If you are a business, e.g., pharmacy, medical practice, veterinary clinic, etc. that regularly generates sharps, you should contact a licensed commercial biohazardous waste and/or sharps disposal service (e.g., Stericycle) to pick-up and dispose of your waste.

Can you provide tracking for my order(s)? How do I get the tracking number?+

Our Buyers Club Team is more than happy to assist in providing tracking on any of your orders. Please let a Team Member know you would like tracking (before the order has been placed) so that we may ensure that we can provide this for you. After placing the order we will provide you with the tracking number.

How do I add our services to the directory page?+

If you operate an SEP and would like to be included in the directory or would like to update your agencies information please reach out to Please note: It is the responsibility of each agency to keep information and services as up to date as possible. If you feel your agency information is in need of updating please send a request to

What is required to start a program in my area?+

Well, that depends on several different things. Every state, county, city, public health district, etc. has their own set of laws, statutes, rules, etc. regarding syringe possession, distribution, and syringe service program laws. Which rules will apply to your program will depend on where the program is located. The web-site is a phenomenal resource for laws and statutes regarding state-by-state interpretations of topics everyone running a SEP should familiarize themselves with (Good Samaritan Overdose Prevention Laws, Naloxone Overdose Prevention Laws, Syringe Distribution Laws, Syringe Possession Laws, and Syringe Service Program Laws). Knowing the legal standing of your (proposed) program is a great foundation. If there are SEPs operating in your city/county/state I highly encourage you talk to the people running them. If they have been in operation for some time, they will be a wealth of information regarding the regulations, requirements, etc. that are helpful to know before starting a program. In addition, they will know about the mundane, but critical, aspects of running an exchange, such as where to get supplies, where/how to properly dispose of used syringes, how to attract and organize volunteers, how to get funding/support/donations, etc. If possible, volunteer with a SEP, to gain an understanding of how a they run and the myriad health and social service needs of PWUD/PWID you’ll need to consider. Running a highly successful SEP is about more than just handing out syringes -though this is very important, it is the least of what people running a SEP do. Thirty minutes observing at a SEP or talking to an outreach worker, will demonstrate this. What you’ll also need to know is what participants need, and what you’re prepared to provide. Here are some helpful reference materials when considering starting Syringe Exchange Program: Guidelines for Syringe Exchange Funded By the California Department of Health Office of AIDS – California Department of Public Health, 2020 Guide to Starting and Managing Needle and Syringe Programmes - World Health Organization, Department of HIV/AIDS, 2007 Starting and Managing Needle and Syringe Exchange Programs: A guide for Central and Eastern Europe and the newly independent states of the former Soviet Union, Dave Burrows, 2000

Where do I take my unused insulin syringes (for proper disposal) in Kingman Kansas? (Or any other state)+

The web-site: is a great resource for syringe disposal locations and regulations. You can search by zip code or by state. If no disposal sites are nearby, this site also provides information for how to handle used sharps in compliance with state guidelines. Most SEPs will also take back syringes. You can find a fairly extensive listing of SEPs on the NASEN web-site.

What states do you help? How do you decide? +

We’d love to help SSPs in all states. Assistance is not based on the state in which an SSP is located. Assistance, information, fiscal sponsorship, T.A., etc. is available to anyone/SSP that requests it.


NASEN is increasing prices. What is that all about?

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We will be increasing prices. After 30 years, it was a very hard decision for our agency. As difficult as it was, it is necessary for us to continue to provide services, as NASEN has been selling items functionally below-cost. We currently lose money providing supplies to programs at the cost they were almost 30 years ago. Foundation funding has decreased rapidly in recent years, to the point that we can no longer rely on it to provide services. Increasing prices will allow us to continue operating. We understand people's frustrations and we welcome your feedback.

Are price changes effective immediately?

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All current NASEN Buyers Club Customers should have received an email update as of 11:00am (PST) on Wednesday, January 22nd, 2020 to inform them of upcoming price changes. These changes will be effective Tuesday, February 18th, 2020. Please accept our sincerest apologies if for some reason you (as a NASEN Buyers Club Customer) did not receive this email. Our team may need to update our current contact information for your agency. This can be done by contacting our Buyers Club Team via email at or telephone at (253) 272-4857. Please note our hours of operation are Monday through Friday from 8:00am to 4:00pm. 

Are NASEN and McKesson located in the same warehouse?

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No, our NASEN Buyers Club Team works very closely with McKesson to get orders processed and delivered, but NASEN is a separate legal entity. NASEN is not located in a warehouse at all. We have a small office in downtown Tacoma that doubles as our office space and some supply storage. McKesson has warehouses all over the country and ships from various locations that best meet our customers' needs.  

Ive overheard that California Programs get different pricing on that for real?

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That is for real. California Programs and NASEN are under a contract that was established in 2016 and is renegotiated periodically. Therefore, these programs do receive a different price on harm reduction supplies ordered through the CA Clearinghouse catalog. This catalog is limited to specific supplies approved for purchase and distribution by the state of CA. Programs in California that order outside of the catalog or beyond their annual budget can still purchase through NASEN at the same prices offered to our non-California Buyers Club programs.

Is it the dark ages, why can I not pay via credit card?

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Unfortunately, accepting a credit card means that it costs us even more to provide supplies to our programs. Credit card merchants charge an annual maintenance fee, as well as a percentage of each transaction, and a transaction fee. This is something that we are working on and hope to find a way to minimize the fees and keep our prices as low as possible. Currently we do accept funds via Venmo which does not charge a fee for transactions below a certain amount.  We also always accept checks. We will continue to explore cost efficient ways for our customers to pay for their supplies and will provide updates in the future with any changes.

Why should I work with NASEN and not go at it alone?

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Just like any harm reduction family, we have gone through our ups and downs. We are all human and we all work together to provide the best services to participants, our communities, and our fellow harm reductionists whether it is kind and supportive words of encouragement, educational tools, a smile, hug, handshake, or assistance with supplies. It is important to remember that we do not need to work against each other but with each other to make real change. This being said, we make every effort to make it a pleasant and cost-effective experience if you choose to work with us.