We will be increasing prices. After 30 years, it was a very hard decision for our agency. As difficult as it was, it is necessary for us to continue to provide services, as NASEN has been selling items functionally below-cost. We currently lose money providing supplies to programs at the cost they were almost 30 years ago. Foundation funding has decreased rapidly in recent years, to the point that we can no longer rely on it to provide services. Increasing prices will allow us to continue operating. We understand people's frustrations and we welcome your feedback.
All current NASEN Buyers Club Customers should have received an email update as of 11:00am (PST) on Wednesday, January 22nd, 2020 to inform them of upcoming price changes. These changes will be effective Tuesday, February 18th, 2020. Please accept our sincerest apologies if for some reason you (as a NASEN Buyers Club Customer) did not receive this email. Our team may need to update our current contact information for your agency. This can be done by contacting our Buyers Club Team via email at BuyersClub@nasen.org or telephone at (253) 272-4857. Please note our hours of operation are Monday through Friday from 8:00am to 4:00pm.
No, our NASEN Buyers Club Team works very closely with McKesson to get orders processed and delivered, but NASEN is a separate legal entity. NASEN is not located in a warehouse at all. We have a small office in downtown Tacoma that doubles as our office space and some supply storage. McKesson has warehouses all over the country and ships from various locations that best meet our customers' needs.
That is for real. California Programs and NASEN are under a contract that was established in 2016 and is renegotiated periodically. Therefore, these programs do receive a different price on harm reduction supplies ordered through the CA Clearinghouse catalog. This catalog is limited to specific supplies approved for purchase and distribution by the state of CA. Programs in California that order outside of the catalog or beyond their annual budget can still purchase through NASEN at the same prices offered to our non-California Buyers Club programs.
Unfortunately, accepting a credit card means that it costs us even more to provide supplies to our programs. Credit card merchants charge an annual maintenance fee, as well as a percentage of each transaction, and a transaction fee. This is something that we are working on and hope to find a way to minimize the fees and keep our prices as low as possible. Currently we do accept funds via Venmo which does not charge a fee for transactions below a certain amount. We also always accept checks. We will continue to explore cost efficient ways for our customers to pay for their supplies and will provide updates in the future with any changes.
Just like any harm reduction family, we have gone through our ups and downs. We are all human and we all work together to provide the best services to participants, our communities, and our fellow harm reductionists whether it is kind and supportive words of encouragement, educational tools, a smile, hug, handshake, or assistance with supplies. It is important to remember that we do not need to work against each other but with each other to make real change. This being said, we make every effort to make it a pleasant and cost-effective experience if you choose to work with us.