For syringe exchanges and program support

• Do I have to complete the survey all at once? No. Whenever you click “Save and Continue” in the bottom right corner to continue on to the next page of the survey, your previous answers are automatically saved. In order to return to the survey at a later time, click on the same link in the email that you used to start the survey. This will automatically take you to the point where you left off.

• Can I return to questions that I left blank? Before you finishthe survey, you can use the “Back” button in the lower left corner to go back to questions that you may have left blank. Returning to questions will require that you press the back button through each page of questions until you get back to the question(s) that you need to fill in. However, if you click “Save and Continue” after the last question (“M14. Any comments and criticisms of this survey are welcome”), you will not be able to return to any page of the survey to fill in any questions. If you need to leave some questions blank and return to them later, do not continue past the last page of the survey, otherwise you will not be able to fill in those questions. If this does occur, please contact us.

• How should I fill in numerical responses? Do not add any spaces to a numerical response (e.g., 27 followed by hitting the space bar). The survey will not accept it as valid and you will need to remove the extra space at the beginning or end of the number.

• How should I answer numerical questions if we don’t keep exact records? Please estimate if no records are kept or they are not readily available. For questions that ask for percentages, please provide approximations to the nearest 10-20%

• Can I keep a PDF copy of my survey responses? Yes. After you complete the survey, an email will be sent to the address that you entered into the page of contact information questions. This email will contain a link to your survey response record. This link will take you to a web page with a PDF icon in the upper righthand corner. Clicking on this icon will allow you to export and download your responses as a PDF.

• Do I need a Tax ID in order to be reimbursed for my participation? No, you do not need a Tax ID in order to receive the $75 reimbursement. You can complete the survey without providing your Tax ID and still receive reimbursement. The tax ID is requested because of IRS regulations, but we have developed an alternative method accounting for reimbursement that avoids the IRS regulation and will pay honoraria without tax IDs. 

• Do I need to put the program name as the check recipient or can I put a person’s name for the check? You can put a program name OR a person’s name as the recipient of the check. Just include under question A1A on the first page of the survey and include the address to where the check should be sent (question A5).

What is the Buyers Club?

• The Buyers Club is a harm reduction clearinghouse that leverages the economic power of SEPs throughout the United States, Puerto Rico, and the US Virgin Islands to ensure equitable access to low-cost harm reduction supplies, technical assistance, and science-based best practices for all SEPs regardless of their size or budgets. 

Who operates the Buyers Club?

• The Buyers Club is operated by the North American Syringe Exchange Network (NASEN). NASEN is an initiative of The Dave Purchase Project, operated by Dave Purchase Project. Dave Purchase Project also operates a syringe exchange program in Pierce County, WA: Tacoma Needle Exchange.

What supplies are available through the Buyers Club?

• Syringes, alcohol wipes, sharps containers, cookers, cotton, etc. (For a complete and current list of the items available please see the Buyers Club Catalog below. Please note that prices are not included, please reach out to us at buyersclub@nasen.org for a full catalog that includes prices.)

How do I join the Buyers Club?

• If you are not yet a member of the Buyers Club and would like to join, please complete the Buyers Club application available at the top of the page. 

Is there a fee associated with joining the Buyers Club?

• No, there is no fee associated with joining the NASEN Buyers Club. Our Team simply ask you to complete an application that provides us with some basic information. 

How do I know if my Buyers Club application was received? 

• Once you submit your Buyers Club application please allow 48 hours for a response. You will receive a follow-up email welcoming you to the NASEN Buyers Club. This email includes two attachments one is an itemized Buyers Club catalog the other is instructions on placing orders through our team.

How can I contact a Buyers Club Team Member?

• To contact a Buyers Club Team Member please either email Buyersclub@nasen.org or feel free to call or text or Buyers Club direct line at (253) 213-3221. Please allow 24 to 48 hours for a response. 

How do I place an order?

• If you would like to place an order please email orders@nasen.org you may also fax your order to (253) 272-8415. 

Can you provide tracking for my order(s)?

• Our Buyers Club Team is more than happy to assist in providing tracking on any of your orders. Please let a Team Member know you would like tracking (before your order has been placed) so that we may ensure that we can provide this for you. 

What should I include in my order?

Please include the following in your order:

• Please use the Buyers Club order form for all Buyers Club orders
• The proper ship to address (please note we cannot drop ship to P.O. Boxes)
• The item number (if you do not know the item number then a brief description of the item you are attempting to order.)
• Item quantities 
• For syringes please note boxes vs. cases
• If you are using a P.O. (purchase order) system please include your purchase order number

Please be aware that global demand for certain products has increased dramatically due to the COVID-19 outbreak. As a result of this sudden increase, the following items have either gone on long-term backorder, or are currently on allocation at the request of the U.S. Federal Government:

• Medical Masks
• Gowns
• Hand Sanitizer
• Gloves
• Alcohol Wipes
• Sani-Hands
• Sanitizing/Disinfecting Wipes  

If you have questions about product availability please contact us via email at Buyersclub@nasen.org or call our office (253) 272-4857. 

Please be aware: Any address changes can take 1 to 2 weeks to become effective. Please alert our team of address changes as soon as possible to ensure deliveries get to you.  

As of March 4th 2020 McKesson has initiated a Safe Zone Delivery Protocol for all deliveries due to COVID-19. If you receive items through McKesson please be mindful of the new Safe Zone Protocol for all deliveries.

• Social Distancing: Maintaining 10 or more feet between themselves and others onsite during deliveries to limit the exposure of infectious diseases through droplets, aerosol or contact transmissions. This includes not delivering beyond the

front desk or receiving dock. Under extreme circumstances, this protocol can include executing curbside

delivery at your site.

• No Signature-Captured Proof of Delivery: Rather than having you sign a delivery professional’s handheld device for proof of delivery, they will manually enter your name to avoid potential contact transmission of any

infectious diseases.

Thank you and stay safe.

What is the Clearinghouse?
The California Syringe Exchange Supply Clearinghouse was established in 2016, following the passage of a bill that authorized funding for the establishment of a Clearinghouse to help California SEPs enhance the health and wellness of people who inject drugs. The Clearinghouse aims to increase the organizational stability of California SEPs by ensuring access to a baseline level of supplies for authorized SEPs.
 

Who operates the Clearinghouse?
The Clearinghouse is operated by the North American Syringe Exchange Network (NASEN), in partnership with the California Department of Public Health (CDPH), Center for Infectious Diseases (CID), Office of AIDS (OA).

NASEN is a Purchase Project, operated by Dave Purchase Project. Dave Purchase Project also operates a syringe exchange program in Pierce County, WA: Tacoma Needle Exchange.

For more information about NASEN, see here [link to NASEN about page, TBA]. For more information about Dave Purchase Project, see here [link to DPP about page, TBA]. For more information about OA’s harm reduction work see here.
 

What supplies are available through the Clearinghouse?
(See Below:)
 

What do I do if I want an item that’s not on the list?
Email katie@nasen.orgor kyle@nasen.orgwith the item and a short description of why that particular item is important to your participants or staff. We compile feedback and review it before each catalog revision.

If you have a separate source of funds, you can also purchase the item through the NASEN Buyers Club by emailing buyersclub@nasen.org. They will send your program a separate invoice.
 

How do I place an order using my Clearinghouse allocation?
If you don’t already have the latest version of the Clearinghouse catalog, email katie@nasen.orgor kyle@nasen.orgfor a copy.

The Clearinghouse allows programs to provide a standing order, which means that you receive the same order at specified intervals, commonly every month. Programs can also order on an as-needed basis.

If you want to submit or adjust a standing order, you must fill out the order form with your product preferences, address, order frequency etc., and email it to katie+orders@nasen.org with the subject line "[Your Program Name] standing order adjustment". To place a supplemental order, please fill out the order form with your order information and email it to katie+orders@nasen.org.

Please put any special instructions in the body of your email.
 

What do programs in California have to do to be eligible for the Clearinghouse?
CDPH has a set of guidelines for programs in the Clearinghouse, available here.
 

I need more information about syringe exchange programs in California.
CDPH has a produced an overview of the project, available here.
 

How can I find an SEP in California?
A map of SEPs in California is available here.
 

• Build a Kit  
  The following document contains suggestions of budget-friendly products to assist programs in building their own kits. Please contact a Buyers Club team member if you are interested in purchasing any of these supplies or have more questions regarding kit assembly.
• Filters  
  NASEN offers a variety of filters through the Buyers Club. Please contact a Buyers Club team member if you are interested in purchasing any of these supplies.
• Safer Sex and Pill Injection  
  NASEN offers a variety of safer sex and safer pill injection supplies through the Buyers Club. Please contact a Buyers Club team member if you are interested in purchasing any of these supplies.
• Safer Smoking  
  NASEN offers a variety of safer smoking supplies through the Buyers Club. Please contact a Buyers Club team member if you are interested in purchasing any of these supplies.
• Syringe Guide  
  NASEN offers a variety of syringes through the Buyers Club. Please contact a Buyers Club team member if you are interested in purchasing any of these supplies or have product questions.
• Testing Supplies  
  NASEN offers testing supplies through the Buyers Club. Please contact a Buyers Club team member if you are interested in purchasing any of these supplies.
• Trans Health and Personal Sharps Containers  
  NASEN offers trans health supplies and personal sharps containers through the Buyers Club. Please contact a Buyers Club team member if you are interested in purchasing any of these supplies.

Please be aware that global demand for certain products has increased dramatically due to the COVID-19 outbreak. As a result of this sudden increase, the following items have either gone on long-term backorder, or are currently on allocation at the request of the U.S. Federal Government:

• Medical Masks
• Gowns
• Hand Sanitizer
• Gloves
• Alcohol Wipes
• Sani-Hands
• Sanitizing/Disinfecting Wipes  

If you have questions about product availability please contact us via email at Katie@nasen.org  or Kyle@nasen.org

Please be aware: Any address changes can take 1 to 2 weeks to become effective. Please alert our team of address changes as soon as possible to ensure deliveries get to you.  

As of March 4th 2020 McKesson has initiated a Safe Zone Delivery Protocol for all deliveries due to COVID-19. If you receive items through McKesson please be mindful of the new Safe Zone Protocol for all deliveries.

• Social Distancing: Maintaining 10 or more feet between themselves and others onsite during deliveries to limit the exposure of infectious diseases through droplets, aerosol or contact transmissions. This includes not delivering beyond the

front desk or receiving dock. Under extreme circumstances, this protocol can include executing curbside

delivery at your site.

• No Signature-Captured Proof of Delivery: Rather than having you sign a delivery professional’s handheld device for proof of delivery, they will manually enter your name to avoid potential contact transmission of any

infectious diseases.

Thank you and stay safe.

Please click the link below to download our current catalog(s) of available supplies. Please note: pricing is not posted on our website as it is specific for our customers only. Thank you for your understanding.

• California Clearinghouse Supply Catalog (LSX)
  The California Clearinghouse Supply Catalog for 2020 is now available. Please note items and pricing are subject to change and based on availability. For questions or pricing inquiries please contact a California Clearinghouse team member.
• NASEN Buyers Club Catalog  
  The NASEN Buyers Club Catalog for 2019 is now available. Please note items and pricing are subject to change and based on availability. For questions or pricing inquiries please contact a Buyers Club team member.

• Naloxone (Narcan) Training Guide (OCX)
  Step by step training guide adapted from The Dope Project.
• What are Syringe Service Programs?  
  Provided by Washington State Department of Health
• Ratio Guide  
  Use this helpful handout to ensure you are not overfilling containers. Please remember it is always best practice to use a biohazard bin for proper disposal of sharps when possible.
• Why Offer Safer Smoking Supplies? (OCX)
  Smokers need harm reduction, too.
• Acidifier (Vitamin C – Ascorbic Acid) and Injection Drug Use: Questions and Answers  
  Vitamin C (also known as ascorbic acid) is a weak organic acid which is used as an acidifier. Learn more about how Vitamin C is used in the injection drug using community.
• What are Cellulose Swabs?  
  Let this helpful handout explain all about cellulose swabs and if they are right for you.
• Cellulose Swabs  
  Cellulose swabs are perforated sheets made from highly bleached cellulose. Cellulose is a polysaccharide consisting of chains of glucose monomers, these chains are a natural polymer which holds fibers together.
• Trans Health Supplies  
  This document contains suggested budget-friendly supplies to assist programs offering trans health supplies to participants.
• Syringe Services and Harm Reduction Provider Operations During the COVID-19 Outbreak  
  Provided by Harm Reduction Coalition
• Safer Drug Use During the COVID-19 Outbreak  
  Provided by Harm Reduction Coalition
• MAT Recommendations and COVID-19  

• COVID-19 and opioid treatment programs
  The following information is meant to support opioid treatment program (OTP) medical directors relating to the corona virus (COVID-19) situation in Washington. Provided by The Washington State Health Care Authority.
• COVID-19 and prescribers of buprenorphine
  The following information is meant to support prescribers of buprenorphine containing products in office based opioid treatment settings relating to the coronavirus (COVID-19) situation in Washington. Provided by The Washington State Health Care Authority.
• Sanitation and Hygiene Guide for Providers
  Provided by Public Health Seattle King County
• Sanitation and Hygiene Assessment Tool
  Provided by Public Health Seattle King County
• Share Facts About COVID-19 (English)
  Know the facts about coronavirus. Provided by the CDC.
• Share Facts About COVID-19 (Spanish)
  Know the facts about coronavirus. Provided by the CDC.